Below you will find a list of the most frequently asked questions. Ever since the sale of our very first Soaply in 2014, we have been keeping track of what we have been asked so far. Is your question not listed, would you like some more information or do you feel like chatting? Feel free to contact us at email@example.com or +31 85-0605000!
We do our utmost to help you! After all, we’re not satisfied until you are…
Do you have another question for us?
Check out our frequently asked questions or contact our Laundryroom at firstname.lastname@example.org or on weekdays from 9am to 5pm at +3185-0605000
For thorough investigation:
KvK number: 65930452
VAT number: 856321576B01
Great, let’s work together for a cleaner and more beautiful world! Please send an e-mail to email@example.com.
Great, let’s work together for a cleaner and more beautiful world! The best way to contact Daniel is to send an email to Daniel@seepje.nl or call him on +31 6-15 25 14 86.
Soap, like everything else on this earth, consists of very small particles, also called molecules. One side of this soap molecule is water-repellent, just like a greasy stain. The other side is water-loving, i.e. this side loves water. One side of the soap molecule adheres to the greasy stain, while the other side targets water. In this way, soap forms a bridge between water and grease, allowing the stain to soak out of the clothes.
That’s the secret of Soap!
In all Soaply products, we use the shells of the Sapindus mukurossi fruit. These contain a natural form of soap called saponin. In your washing machine, they come into contact with water, spontaneously releasing this soap! In technical terms… The molecule of saponin contains a water-loving part and a fat-loving part. The saponin attaches, as it were, to the dirt and at the same time to the water, allowing the dirt to be washed away. In addition, saponin lowers water surface tension, allowing water to remove dirt even better.
No, our washing and polishing products do not have an expiry date. However, we do recommend storing them in a cool place. If the liquid does look strange, send a picture to firstname.lastname@example.org and we will be happy to help!
In the case of our hand soaps, we recommend using them up within 12 months of opening, you can see this on the icon on the side.
Fill the drum of your washing machine thoroughly, wash at low temperatures as much as possible, and follow the dosage advice. Even when you clean with our all-purpose cleaner or wash with our dishwasher detergent! Clean dishes, for example, don’t need too much foam. Oh yes, last tip: when washing dishes and hands, try not to let the tap run unnecessarily. That way, together, we can minimise our impact on the environment!
Frequent cold washing leaves detergent residues and fatty deposits in the washing machine. That is why it is a good idea to do a boil wash (90 degrees) once every 2 or 3 months, possibly with cleaning vinegar. Or use an eco-friendly washing machine cleaner.
It is not a requirement to use a fabric softener when washing with our liquid detergents. But we do recommend it! Are you already familiar with our 100% natural fabric softeners? They make your laundry even softer and reduce fibre loss by 35%. So you can enjoy your laundry longer! Now that’s sustainable!
For that, Soaply Wool & Fine detergent with ‘Lively Lotus fragrance’ is the most suitable. This 99.9% natural detergent is specially developed to clean and care for delicate fabrics such as wool and silk. So shapes and colours stay beautiful longer!
At Soaply, we think it’s important that our products contribute to a clean future. This means that when selecting ingredients, we pay attention to their origin, your health and environmental impact. Our Soaply products already contain 99% natural ingredients. But 100%… That is our aim!
That’s why we are constantly looking for sustainable alternatives to synthetic ingredients. Based on renewable raw materials, that is, without petroleum. And that’s important, because the use of fossil raw materials is coming to an end.
Read more on our cleaner and brighter page.
We choose all our packaging materials consciously. Our bottles are made of recycled HDPE plastic from the Netherlands, 97% to be exact. Cool, isn’t it!
Read more about it here.
We pay a fair price for the Nepalese supershells. This way, we contribute to improving the living conditions of Nepalese employees. In addition, the products are processed and packaged in the Netherlands by people with a mental and/or physical disability.
The super peels are transported from the port in India to the Netherlands using sustainable biofuel. These are 2nd generation biofuels, made from waste or residual streams. This way, we avoid some 1,100 kg of CO2 emissions on an annual basis. Read more about our partnership with The GoodShipping Program here.
Our Soaply product contain no ingredients of animal origin. Yippee! Most of them are also certified by the Vegan Society. Even our 100% natural fabric softeners are free of animal fat and that’s pretty special.
All our products are animal-free: we demand that the ingredients we use are animal-free and actively check this with our suppliers and in their supply chain. For cosmetics such as hand soap, this is required by law.
At the moment, we don’t think a refill in the form of a bag is user-friendly enough. Moreover, these bags are hardly recyclable, if at all. Also, large bottles that you can transfer into smaller ones do not yield much profit in real terms. This is because the bigger the bottle, the more material you need to make it keep its shape. So at the bottom line, we don’t gain much. Do you have other suggestions? Let us know! Together we can make the world a cleaner and more beautiful place.
More information about our packaging can be found here.